Saeed has an electricity account with updated data, and it consumed 4,500 kilowatt-hours during June 2021, so the value of his bill according to the previous slabs was 69.5 riyals because it exceeded 4000 and falls within the range of the first, second and third slabs. After the decision to expand the slabs, the consumption of the Saeed family falls within the range of the first & second slabs. The value of his bill will be 56 riyals, according to the illustrative example below:

How will I receive my new bills?

• The distribution companies will provide the customer with a summary notice containing the bills values of May, June and July.
• This is a one-time notice issued to provide the information to the customer in summary.

Can I get the detailed separate bills for May, June and July?

• The distribution companies will provide the customer with detailed bill for the month of July. The bill will also be available online
• For May and June, the customer will only get a notice of the bill value

The values in the notice represent the bills values calculated based on the consumption of that month. They do not represent the payable amounts

In case your consumption was less than 2000 kwh in June 2021, that month bill value will not change. Since the tariff change happened for consumptions above 2000 kwh per month. Hence, your consumption will be subject to revised calculations.

• You can know the tariff you have on each of your electricity accounts by
• looking at the electric bill, where the tariff name is mentioned on the bill
• calling the utility call center and asking about the tariff for each of your accounts.
• Visit the website of the distribution company

The payable amount is shows in July bills, which the companies will send in association with bills summary notice. July bill will also be available online.

The collection channels will be opened after generating the billing of May, June and July. This is expected on 22th of September.

• Yes. The companies will not disconnect the electricity from any residential customer as per the direction of the regulation authority. However, the companies will send the normal notifications for payments to the customer.
• In addition, you can call the companies and make a payment agreement to settle the amounts over a longer time period.

• The mount you have paid already will be settled against the total value of the bills for the months May, June & July.
• For example if Rashid consumed in May 2021 4000 kilowatt.hours his old bill would be 56 omani rials, and he already paid it in full. After calculation his bill would be 48 Omani rials. Based on that Rashid will find 8 Omani rial in credit in his account.

• All residential accounts will be subject to the new tariff regulations, starting May 2021,
• August 2021 bills will be issued immediately after finalizing the previous months and will be distributed normally to customers using the normal channels, using the new tariffs regulations for residential accounts.

• Please contact the Electricity company to update your information. The electricity companies have provided many channels through which the customer can update his data, for more information please visit the companies’ websites or contact the call centers
• The customer can visit the distribution companies with
  • The CIVIL_ID
  • Ownership deeds or rental agreement

• To Update your information please visit the website of the distribution company providing you with the electricity service (MEDC, MZEC, MJEC, DPC or Tanweer)
• The customer can also visit the offices of the distribution companies or SANAD and provide the proper document to update his information.

• To Update your information please visit the website of the distribution company providing you with the electricity service (MEDC, MZEC, MJEC, DPC or Tanweer)
• The customer can also visit the offices of the distribution companies or SANAD and provide the proper document to update his information.

The new tariffs will apply retrospectively starting May 2021 and the customer will get the difference as a credit in their meter accounts, which they can use to issue more tokens.