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Wastewater services

Clean Infrastructure for a Healthy Environment and a Sustainable Future

At Nama Dhofar Services, we enhance wastewater services to safeguard public health and maintain environmental cleanliness. Our network covers extensive areas of the governorate, and we continuously work on improving infrastructure and expanding treatment plants, because we believe that a clean environment is the foundation of a dignified life and a prosperous future.

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Request to close the Wastewater Service Connection
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Wastewater Service Delivery Request (Building: New / Existing)
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Shifting Requests Form
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Complaint Form
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Asset Relocation Request
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Customer with special needs
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Available Services

Discover our comprehensive range of drainage services designed to meet all your needs

Connection Routing

Connection Shifting for Wastewater

Raise Up / Lowering Manhole

New / Additional Connection for Wastewater

Disconnection of Wastewater Service
Main Services
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​TYPEDESCRIPTIONDOCUMENTS REQUIREDREMARKS
Primary Connecting properties to the wastewater network.
  1. Property Krooki
  2. ID card or passport
  3. Water bills for the said property for any month.
  4. Sale deed (if the ownership of the property has been transf​erred)

*Water bills are required for existing properties that are connected to wastewater as well as those not connected but close to the network.

Account numbers must be obtained for water bills of the property. These account numbers are used as references to search for the application, amend it, or add it to the subscriber's account.

Secondary Connecting properties outside the project scope that do not have a wastewater network, and proposals to build a wastewater manhole for such properties.
  1. Property Krooki
  2. ID card or passport
  3. Sale deed (if the ownership of the property has been transferred)
Request for Removal of Wastewater line / Optic Fibre Cables / Ventilation Pipeslation Pipes
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TYPE OF APPLICATIONDOCUMENTS REQUIREDREMARKS
Request to remove wastewater line / optic fibres cables
  1. Title Deed
  2. Krooki
  3. ID card or passport
  4. Water bills of the property
  5. Service from from the Ministry of Houssing and Urban Planning(Mandatory)

- The property owner or an authorized agent must be present in person to sign the application.

- The applicant will be informed of the estimated cost before proceeding with the request.

- Processing and implementaion may take up to three months after payment.

- The company may reject applications if hindrances exist, as advised by the relevant department.

Request to remove ventilation pipes same as above Same as above
Request for a Visit (Manhole Level Adjustments)
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TYPE OF APPLICATIONDOCUMENTS REQUIREDREMARKS
Applications for raising or lowering manhole levels
  1. Title Deed
  2. Krooki
  3. ID card or passport
  4. Water bills of the property
  5. Service from from the Ministry of Houssing and Urban Planning(Mandatory)

- If adjustments affect draining lines, the applicant will be informed of the estimated cost.

- Unauthorized extensions within the property may lead to wastewater hatches being placed inside the property, making maintenance difficult.

- The property owner must consult the company regarding any required displacement before proceeding.

- The property owner must pay the estimated cost before displacement and the actual cost after completion.

Application for a New or Additional Connection
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TYPE OF APPLICATIONDOCUMENTS REQUIREDREMARKS
New​ Connection
  1. Mulkiya
  2. Krooki
  3. ID Card or passport

- In properties with a basement, the owner must sign an undertaking

- Failure to report a basement during application may result in rejection and a waiting perio​d of up to two months before reapplication.

- Application fees: Residential properties - RO 50.

- Residential and Industrial Properties: Fees detained after site visit.

- Residential connections will be completed within two months from submission to the contractor.

- Unauthorized connections may lead to legal consequences.

additional Connection
  1. Mulkiya
  2. Krooki
  3. ID Card or passport
  4. Water Bills for the property
 Same as above
Complaint Form

A customer has the right to submit an official complaint to the Customer Service Team by visiting the company's headquarters and filling out the designated form. The concerned team will study the complaint and respond to it as soon as possible. Copies of the following documents must be submitted along with the complaint:

*Mulkiya

* Krooki

* ID card or passport

* Water bills issued for the property (if the property has water meters)

The customer may also call the emergency drainage services helpline number (23211311).


Request for closing the wastewater connection

In case the owner of a building wants to demolish and reconstruct the building, the property owner must personally visit the Customer Service Department with the fo​​llowing documents:

*Mulkiya

* Krooki

* ID card or passport

* Water bills issued for the property (if the property has water meters)

* Demolition license form

* Demolition procedure papers

After submission of this application, the wastewater connection will be closed under the company’s supervision, and the wastewater charges are suspended until construction of the new building is completed. To reconnect the building to the wastewater network, the property owner must inform the Customer Service Department in person of his request.

The company will once again send an assessment team from the networks department before the reconnection is formalized.

Important Notes:

  • The property owner must pay the reconnection fees in case the connection is damaged, as per what is stated in the connection requests.
  • The subscriber must cooperate with the company and provide clear, valid,​​ and complete documents in order for the application to be completed efficiently and accurately.
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